Objective: A position in the publishing field that will benefit from a diverse background and skill set that heavily features excellent communication, computer and customer service skills.

Education:

Editing Certificate - George Brown College - Toronto, ON – Dec. 2005
- GPA of 3.91.
- Interned with the Metro as a proofreader.
- Related courses: Introduction to Editing, Copy Editing, Content Editing, Production Editing.
Bachelor of Arts - Acadia University - Wolfville, NS – Oct. 2002
- English Major, Spanish Minor, final GPA of 3.73.
- University Scholar Oct. 2002, Dean’s List May 2002 and May 2000.
- Related courses: Theory and Practice of Editing, Advanced Creative Writing, Creative Writing Workshop.
Train the Trainer certificate - Minacs Worldwide - Peterborough, ON – May 2004
Mixology Certificate - Toronto Institute of Bartending - Toronto, ON – Oct. 2005
- Attended in-depth brewing workshop hosted by Labatt’s.
- Smart Serve certified.

Communication Skills:

Professional writing
- Produced a 35,000 word first draft of a book detailing the growth and history of the Acadia Advantage program. Researched through extensive interviewing and reviewing of source material. Influenced organization and contents of the final product.
- Wrote and edited news releases and public service announcements for Acadia’s Public Affairs office.
- Phone interviewed alumni and wrote features for the Bulletin, Acadia’s alumni magazine.
- Edited and wrote several articles for the Fall 2001 and Spring 2002 editions of Voice4, the English department newsletter.
Technical writing
- Produced a training manual for ACME, Acadia’s Course Management Environment as a supplement to training sessions held for faculty new to the software.
- Developed student and teacher manuals for CAN8, a language instruction software suite.
- Updated training materials to contain scenarios that reflected current software and hardware for use in new-hire training sessions.
- Created a “cheat sheet” to assist agents during the rollout of a new database system.
Creative writing
- Published in estuary, Acadia’s creative arts magazine, April 2001, Jan. 2002 and April 2002.
- Generated portfolios through creative writing courses, containing both poetry and prose.
Oral communication
- Provided detailed and often complicated technical instructions over the phone to people of varying skill levels, adjusting accordingly.
- Delivered 6-week intensive training in computer hardware and software to a class of 20 through lecture and hands-on demonstration.
- Co-ordinated with various departments in the U.S., Canada and Brazil in the course of ensuring the smooth management of container imports. Liaised with customs and other official agencies.

Computer Skills:

Desktop Publishing
- Created online layout and edited a cookbook for a class project with hand-coded HTML and CSS.
- Designed the Fall 2001/Spring 2002 online editions of Voice4, the English department newsletter.
- Arranged layout for user manuals in Microsoft Publisher 2000 and XP and a magazine spread in PageMaker 6.
- Produced an online edition of selected Eliza Cook poetry.
Software
- Troubleshooting, installation and removal on both Mac and PC platforms
- Expert user of Windows environment – Windows 98 to XP – and MS Office ’97 – 2003.
- Expert user of Mac environment – OS 9 – 10.3 – and AppleWorks 5 and 6.
- Moderate ability in graphics programs such as Paint Shop Pro and Adobe Photoshop.
Hardware
- Troubleshooting, installation and removal of hard drives, optical drives, PCI cards, AGP cards, and memory for both Mac and PC desktops.
- Installation and removal of memory, keyboards and AirPort cards for G4 Apple iBooks and PowerBooks.
Networking
- Creating and maintaining wireless, wired and combination networks for small office or home use.
- Troubleshooting and setting up networks between Mac and PC platforms, for Mac OS X 10.1.5 to 10.3 and Windows 98 to XP.

Experience:

Documentation Clerk/Import Customer Service - Protos Shipping Limited - Toronto, ON 08/04 – 11/05
Designated Trainer/Technical Customer Service Representative - Minacs Worldwide - Peterborough, ON 03/03 – 7/04
Communications Assistant/Public Relations Writer - Acadia University - Wolfville, NS 09/02 – 02/03
Instructional Designer/Faculty Trainer - Acadia University - Wolfville, NS 07/01 – 09/02
Student Assistant - Acadia University Wolfville, NS 09/00 – 04/02
Computer Lab Consultant - Acadia University - Wolfville, NS 09/99 – 04/00

References: Available upon request



Objective: A position in the publishing field that will benefit from a diverse background and skill set that heavily features excellent communication, computer and customer service skills. Education: Editing Certificate - George Brown College - Toronto, ON – Dec. 2005 GPA of 3.91. Interned with the Metro as a proofreader. Related courses: Introduction to Editing, Copy Editing, Content Editing, Production Editing. Bachelor of Arts - Acadia University - Wolfville, NS – Oct. 2002 English Major, Spanish Minor, final GPA of 3.73. University Scholar Oct. 2002, Dean’s List May 2002 and May 2000. Related courses: Theory and Practice of Editing, Advanced Creative Writing, Creative Writing Workshop. Train the Trainer certificate - Minacs Worldwide - Peterborough, ON – May 2004 Mixology Certificate - Toronto Institute of Bartending - Toronto, ON – Oct. 2005 Attended in-depth brewing workshop hosted by Labatt’s. Smart Serve certified. Communication Skills: Professional writing Produced a 35,000 word first draft of a book detailing the growth and history of the Acadia Advantage program. Researched through extensive interviewing and reviewing of source material. Influenced organization and contents of the final product. Wrote and edited news releases and public service announcements for Acadia’s Public Affairs office. Phone interviewed alumni and wrote features for the Bulletin, Acadia’s alumni magazine. Edited and wrote several articles for the Fall 2001 and Spring 2002 editions of Voice4, the English department newsletter. Technical writing Produced a training manual for ACME, Acadia’s Course Management Environment as a supplement to training sessions held for faculty new to the software. Developed student and teacher manuals for CAN8, a language instruction software suite. Updated training materials to contain scenarios that reflected current software and hardware for use in new-hire training sessions. Created a “cheat sheet” to assist agents during the rollout of a new database system. Creative writing Published in estuary, Acadia’s creative arts magazine, April 2001, Jan. 2002 and April 2002. Generated portfolios through creative writing courses, containing both poetry and prose. Oral communication Provided detailed and often complicated technical instructions over the phone to people of varying skill levels, adjusting accordingly. Delivered 6-week intensive training in computer hardware and software to a class of 20 through lecture and hands-on demonstration. Co-ordinated with various departments in the U.S., Canada and Brazil in the course of ensuring the smooth management of container imports. Liaised with customs and other official agencies. Computer Skills: Desktop Publishing Created online layout and edited a cookbook for a class project with hand-coded HTML and CSS. Designed the Fall 2001/Spring 2002 online editions of Voice4, the English department newsletter. Arranged layout for user manuals in Microsoft Publisher 2000 and XP and a magazine spread in PageMaker 6. Produced an online edition of selected Eliza Cook poetry. Software Troubleshooting, installation and removal on both Mac and PC platforms Expert user of Windows environment – Windows 98 to XP – and MS Office ’97 – 2003. Expert user of Mac environment – OS 9 – 10.3 – and AppleWorks 5 and 6. Moderate ability in graphics programs such as Paint Shop Pro and Adobe Photoshop. Hardware Troubleshooting, installation and removal of hard drives, optical drives, PCI cards, AGP cards, and memory for both Mac and PC desktops. Installation and removal of memory, keyboards and AirPort cards for G4 Apple iBooks and PowerBooks. Networking Creating and maintaining wireless, wired and combination networks for small office or home use. Troubleshooting and setting up networks between Mac and PC platforms, for Mac OS X 10.1.5 to 10.3 and Windows 98 to XP. Experience: Documentation Clerk/Import Customer Service - Protos Shipping Limited - Toronto, ON 08/04 – 11/05 Designated Trainer/Technical Customer Service Representative - Minacs Worldwide - Peterborough, ON 03/03 – 7/04 Communications Assistant/Public Relations Writer - Acadia University - Wolfville, NS 09/02 – 02/03 Instructional Designer/Faculty Trainer - Acadia University - Wolfville, NS 07/01 – 09/02 Student Assistant - Acadia University Wolfville, NS 09/00 – 04/02 Computer Lab Consultant - Acadia University - Wolfville, NS 09/99 – 04/00 References: Available upon request	Jump to skills: Professional Writing Technical Writing Creative Writing Oral Communication Desktop Publishing Software Hardware Networking Jump to Experience Related Links: Acadia University George Brown College Metro Toronto Institute of Bartending Protos Shipping Minacs Worldwide Public Affairs, Acadia University ACME English Deparment